Right-click the Start button, and click Device Manager. Method 1: Manually Update the Installed Driver To do so, perform either of the following methods: Upgrade the WIA scanner driver to the latest version available using Windows Update ( WU). Note: The failure message differs from application to application. When a scan is initiated from any Windows application using a Windows Image Acquisition ( WIA) scanner driver, the driver user interface (UI) fails to launch and the operating system displays an error message. WIA scanner driver interface fails to launch on Windows 10 Issue description